Print these instructions (they can also be viewed on the FAQ link in our footer).
There is no time limit, so take your time.
If on your smart phone, click Hide Steps to Hide the Program phases to facilitate seeing the Questions.
You must answer each question to move ahead to the next.
Click on the Help Button on each page for in-depth information to assist you. Each Help page opens in the same browser tab, so you return to the Program using your browser back button or the Go Back button at the bottom of each Help Page.
Click the up or down arrow in the lower right corner to move back and forth. Any changes will immediately update the program.
You can also use the Navigation Bar on the left to move back and forth through phases AFTER you have completed that phase.
If you don’t like your dispute outcome in Phase 5-7, go back and revise your answers in Phase 1-4, then click on the subsequent phases to see how your results were impacted.
You can continue this back and forth process until the last slide when you enter your email address and click Go To, at which time the program will end and your results will be emailed to you.
You also received TWO links to the Quiz, so there are many ways to re-analyze your dispute.